Seeking a Patient Care Coordinator for a Physiotherapy practice.
Applicant must be able to arrive at work on time, Willing to spend/invest time to learn company systems, and respect all other employees.
Patient Care Coordinator Duties:
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries to
- Operations Manager, Clinical Director, or Physiotherapist.
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying the provider of the patient’s arrival; reviewing service delivery compared to schedule; reminding the provider of service delays.
- Comforts patients by anticipating patients’ anxieties, answering patients’ questions, maintaining the reception area while ensuring the general clinic is maintained at a high standard.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing insurance claims, and collecting and expediting third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Protects patients’ rights by maintaining the confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Make courtesy calls to past and present patients.
- Contributes to team effort by accomplishing related results as needed.
- Assists physiotherapists with routine tasks such as preparing hot/cold packs, sanitizing the clinic, and ensuring the environment is kept at a very high standard.
Patient Care Coordinator Skills and Qualifications:
High School Diploma and Bachelor’s degree, Well-Mannered, Genuinely excellent communication skills, Multi-tasking, Flexibility, Telephone Skills, Customer Service, Proven Excellent Time Management, Alphabetical filing, Attention to Detail, Scheduling, Advanced Microsoft Excel, Advanced Microsoft Word, Microsoft PowerPoint, Patient Care Coordinator certification, Professionalism, Quality Focus.
Salary commensurate with qualifications and experience. Benefits include pension, health insurance, and vacation benefits as per the law.